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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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A framework of satisfaction for continually delivered business services
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
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Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
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Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management : JPSSM 39 (2019) 2, pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
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Achieving top performance while building collegiality in sales : it all starts with ethics
Itani, Omar S.; Jaramillo, Fernando; Chonko, Lawrence B. - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10012017540
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Meta-analyses in sales research
Johnson, Jeff S.; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 37 (2017) 2, pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
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The role of i-deals negotiated by small business managers in job satisfaction and firm performance : do company ethics matter?
Vizcaíno, Franklin Velasco; Martin, Silvia L.; … - In: Journal of business research : JBR 158 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014281140