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~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Service quality
21,605
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Dienstleistungssektor
12,402
Service industry
11,395
Consumer behaviour
8,225
Konsumentenverhalten
8,033
Relationship marketing
7,279
Beziehungsmarketing
7,229
Gastronomie
3,297
Gastgewerbe
3,220
Restaurant industry
3,151
Deutschland
3,092
USA
3,022
Hospitality industry
3,017
Qualitätsmanagement
2,977
United States
2,921
Quality management
2,905
Germany
2,756
Wirtschaftsprüfung
2,512
Financial audit
2,506
Krankenhaus
2,421
Hospital
2,405
Theorie
2,375
Theory
2,330
Innovation
1,885
Tourismuswirtschaft
1,705
Tourism industry
1,704
Health care
1,656
Gesundheitsversorgung
1,618
India
1,612
Dienstleistung
1,575
Customer service
1,571
Indien
1,570
Hotel industry
1,517
Hotellerie
1,515
Tourism
1,480
Kundenservice
1,468
Industrie
1,465
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Undetermined
709
Free
262
Type of publication
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Article
1,252
Book / Working Paper
204
Type of publication (narrower categories)
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Article in journal
1,197
Aufsatz in Zeitschrift
1,197
Aufsatz im Buch
52
Book section
52
Graue Literatur
40
Non-commercial literature
40
Arbeitspapier
33
Working Paper
33
Hochschulschrift
29
Thesis
23
Conference paper
11
Konferenzbeitrag
11
Case study
10
Fallstudie
10
Collection of articles of several authors
5
Dissertation u.a. Prüfungsschriften
5
Sammelwerk
5
Collection of articles written by one author
3
Sammlung
3
Aufsatzsammlung
2
Guidebook
2
Ratgeber
2
Reprint
2
Article
1
Bibliografie enthalten
1
Bibliographie
1
Bibliography included
1
Konferenzschrift
1
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Language
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English
1,388
German
69
Author
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Karatepe, Osman M.
15
Svensson, Göran
10
Stock-Homburg, Ruth
9
Evanschitzky, Heiner
7
Homburg, Christian
6
Jung, Hyo Sun
6
Kim, Woo Gon
6
Lee, Wang-Sheng
6
Park, Jeong-Yeol
6
Rod, Michel
6
Yoon, Hye Hyun
6
Ashill, Nicholas J.
5
Frey, Regina Viola
5
Fuchs, Gerhard
5
Gursoy, Dogan
5
McKinnish, Terra G.
5
Pantouvakis, Angelos
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Wunderlich, Maren
5
Arici, Hasan Evrim
4
Babakus, Emin
4
Briggs, Elten
4
Bufquin, Diego
4
Chen, Han
4
Gazzoli, Gabriel
4
Grobelna, Aleksandra
4
Guchait, Priyanko
4
Han, Heesup
4
Hight, S. Kyle
4
Kim, Peter Beomcheol
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Naidoo, Perunjodi
4
Petrick, James F.
4
Wieseke, Jan
4
Yavas, Ugur
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
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Institution
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Brandenburgische Technische Universität Cottbus-Senftenberg
1
CPC Deutschland GmbH <Heilbronn>
1
Fördergesellschaft Marketing (FGM) e.V.
1
Jacobs Verlag
1
National Bureau of Economic Research
1
TU <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Trend-Forum <CPC Deutschland GmbH, Heilbronn, 6, 1997, Heilbronn>
1
Verlag Dr. Kovač
1
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Published in...
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International journal of hospitality management
93
International journal of contemporary hospitality management
39
Journal of business research : JBR
30
Journal of retailing and consumer services
21
The journal of services marketing
20
The service industries journal
20
Tourism management : research, policies, practice
19
Journal of hospitality marketing & management
18
Journal of hospitality and tourism insights
13
Journal of vocational behavior
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Tourism management perspectives : TMP
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Personnel review
10
Services marketing quarterly
10
The international journal of human resource management
10
The journal of business & industrial marketing
10
Cogent business & management
9
Global business and finance review
9
Health care management review : HCM review
9
Journal of service management
9
Journal of travel and tourism marketing
9
Administrative Sciences : open access journal
8
International journal of services and operations management : IJSOM
8
Journal of business ethics : JOBE
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
International journal of business excellence
7
Journal of managerial psychology
7
Journal of service research : JSR
7
Service business
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
Career development international : the journal for executive, consultants, academics and individuals
6
International journal of human resource management
6
International journal of quality and service sciences
6
International review on public and non-profit marketing
6
Journal of air transport management
6
Journal of business and psychology
6
Journal of marketing
6
Marketing intelligence & planning
6
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Source
All
ECONIS (ZBW)
1,447
USB Cologne (EcoSocSci)
7
USB Cologne (business full texts)
1
EconStor
1
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1
The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq
- In:
Middle East journal of management : MEJM
5
(
2018
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
Saved in:
2
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz
;
Jamal, Yasir
;
Rafiq, Asim
;
Nisa, Noor Un
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Saved in:
3
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
4
Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa
;
Söderlund, Magnus
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10013274211
Saved in:
5
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
6
Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin
- In:
International journal of hospitality management
36
(
2014
),
pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
Saved in:
7
The atecedents of satisfaction and revisit intentions for full-service restaurants
Marinkovic, Veljko
;
Senic, Vladimir
;
Ivkov, Danijela
; …
- In:
Marketing intelligence & planning
32
(
2014
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10010380726
Saved in:
8
The influence of servant leadership on restaurant employee engagement
Carter, Danon
;
Baghurst, Timothy
- In:
Journal of business ethics : JOBE
124
(
2014
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
Saved in:
9
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
10
The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-Fheng
;
Yau, …
- In:
Journal of business ethics : JOBE
114
(
2013
)
4
,
pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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