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Physician perceived value as a mediating variable between marketing mix strategy and physician satisfaction
Mohsen Ali Murshid; Zurina Mohaidin; Goh Yen Nee; … - In: Asia Pacific journal of marketing and logistics 28 (2016) 5, pp. 780-806
Persistent link: https://www.econbiz.de/10011616798
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From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; … - In: European journal of marketing 56 (2022) 7, pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
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Impact of market orientation on business performance : role of employee satisfaction and customer satisfaction
Jyoti, Jeevan; Sharma, Jyoti - In: Vision : the journal of business perspective 16 (2012) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10010406168
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Employee Satisfaction : Insurance for Firms During COVID-19
Dong, Feng; Wilson, Son D. - 2023
This paper examines how employee satisfaction influence firm value during the COVID-19 crash and the mechanism that … employee satisfaction helps firms resist external economic shocks is the positive market sentiment toward these firms in the …
Persistent link: https://www.econbiz.de/10014355015
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The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.; Abston, Kristie A. - In: Journal of business research : JBR 61 (2008) 9, pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
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Kundenzufriedenheit : eine Wechselwirkung? ; ein Erfahrungsbericht der Globus Holding
Töpfer, Armin - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 913-923). 2008
Persistent link: https://www.econbiz.de/10003708775
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The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
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Identifying some roots of frontline employee : attitude in market orientation
Siddiqi, Mushtaq A. - In: Acta Universitatis Danubius / Oeconomica 9 (2013) 6, pp. 5-13
Persistent link: https://www.econbiz.de/10010342064
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Bridging the gap between employees and customers
Oajkey, James L. - In: Journal of marketing management : MM 28 (2012) 9/10, pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
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Antecedents of Market Orientation and its Impact on Customer Oriented Behavior : Moderating Role of Job Satisfaction for Health Care Professionals
Zia ur Rehman, Dr. Muhammad - 2019
hand Market orientation is positive related with job satisfaction and customer oriented behavior. But the moderating role … of job satisfaction to the relation of market orientation and customer oriented behavior is not proved significant …Purpose - This study develops and tests a model of Customer oriented behavior and Market orientation based on …
Persistent link: https://www.econbiz.de/10014200194