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The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses
Afsar, Bilal; Cheema, Sadia; Masood, Mariam - In: International journal of information systems and change … 9 (2017) 2, pp. 87-105
Persistent link: https://www.econbiz.de/10011858336
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Testing the stress‐strain‐outcome model in Philippines‐based call centers
Jabutay, Felicito Angeles; Sasithorn Suwandee; Jabutay, … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 404-423
Persistent link: https://www.econbiz.de/10014335407
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Emotional labour and its outcomes : a study of a Philippine call centre
Ruppel, Cynthia P.; Sims, Randi L.; Zeidler, Peter - In: Asia-Pacific journal of business administration 5 (2013) 3, pp. 246-261
Persistent link: https://www.econbiz.de/10010198209
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The productive and happy agent : performance and positive emotions at call centres
Garcia, Danilo; Rapp Ricciardi, Max; Archer, Trevor - In: International journal of happiness and development 2 (2015) 1, pp. 84-90
Persistent link: https://www.econbiz.de/10011309533
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The service-profit chain in call centre services
Chicu, Dorina; Aparicio-Valverde, Mireia; Ryan, Gerard; … - In: Journal of service theory and practice : JSTP 26 (2016) 5, pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
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The role of transformational leadership in the mental health and job performance of employees with disabilities
Kensbock, Julia M.; Boehm, Stephan A. - In: The international journal of human resource management 27 (2016) 13/14, pp. 1580-1609
Persistent link: https://www.econbiz.de/10011635555
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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
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The effect of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes : a study of ground staff in the airline industry
Karatepe, Osman M.; Choubtarash, Homa - In: Journal of air transport management 40 (2014), pp. 182-191
Persistent link: https://www.econbiz.de/10010411952
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Minimizing the cost of emotional dissonance at work : a multi-sample analysis
Mishra, Sushanta Kumar; Kumar, Kunal Kamal - In: Management decision : MD 54 (2016) 4, pp. 778-795
Persistent link: https://www.econbiz.de/10011481015
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The positive relationship between servant leadership and employees’ psychological health : a multi-method approach
Rivkin, Wladislaw; Diestel, Stefan; Schmidt, Klaus-Helmut - In: Zeitschrift für Personalforschung : ZfP 28 (2014) 1/2, pp. 52-72
Servant leadership is thought to encourage socially responsible and moral behaviors. In the present article, we test the positive relationship between servant leadership and employees' psychological health. We argue that servant leadership is positively related to employees' health because...
Persistent link: https://www.econbiz.de/10010391036