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Artificial intelligence : the light and the darkness
Grewal, Dhruv; Guha, Abhijit; Satornino, Cinthia B.; … - In: Journal of business research : JBR 136 (2021), pp. 229-236
Persistent link: https://www.econbiz.de/10012663202
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Using artificial intelligence to advance sustainable development in industrial markets : a complex adaptive systems perspective
Satornino, Cinthia B.; Du, Shuili; Grewal, Dhruv - In: Industrial marketing management : the international … 116 (2024), pp. 145-157
Persistent link: https://www.econbiz.de/10014456191
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Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.; Sprott, David E.; Brady, Michael K. - In: Journal of service research 24 (2021) 1, pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
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AI service and emotion : editorial
Bagozzi, Richard P.; Brady, Michael K.; Huang, Ming-Hui - In: Journal of service research 25 (2022) 4, pp. 499-504
Persistent link: https://www.econbiz.de/10013395989