Schoenmaker, Rob; de Bruijn, Hans - In: International Journal of Productivity and Performance … 65 (2016) 1, pp. 4-24
Purpose – An important feature in managing road infrastructures is the growing use of performance-based contracts (PBCs) in the delivery of maintenance. The expectations are high. But there are also risks connected to PBC. The main question for road agencies is: how to achieve as much as...