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This paper investigates the impact of four key economic variables on an expert firm’s incentive to defraud its customers in a credence goods market: the level of competition, the expert firm’s financial situation, its competence, and its reputational concerns. We use and complement the...
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This paper seeks to present whether, and if so how, communication via websites can enhance or obstruct the link between … strategy and performance. In doing so, we develop two forms of communication: fit and distraction. Fit refers to the congruence … between external communication and strategy, while distraction implies the external communication of an alternative strategy …
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