According to the European Directive on the sale of consumer goods, the German state must change the law for contracts between private buyers and commercial firms until end of year. In cases of defects sellers are liable for two years; for six months after delivering lack proving need no longer...

Firms sometimes know more about a consumer's expected usage than the consumer herself. We explore the consequences of this reversal in the information asymmetry. We analyze the consequences of making consumers more informed about themselves. While making consumers more informed decreases their...

We analyze the impact of records of denied and withdrawn customer complaints on job separation in a dataset based on FINRA's Broker-Check database with more than 1 mio. financial advisers. Compared to misconduct that actually leads to a conviction of the adviser, denied and withdrawn complaints...