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~subject:"Austauschtheorie"
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Austauschtheorie
Arbeitsverhalten
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Customer mistreatment
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Herda, David N.
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Kim, Tae-yeol
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Kwan, Ho Kwong
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Lavelle, James J.
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Lee, Joohan
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Rupp, Deborah E.
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Sun, Zhuanzhuan
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International journal of hospitality management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
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ECONIS (ZBW)
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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng
;
Sun, Zhuanzhuan
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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2
Proactive socialization behavior in China : the mediating role of perceived insider status and the moderating role of supervisors'
traditionality
Wang, Jie
;
Kim, Tae-yeol
- In:
Journal of organizational behavior : OB ; the internat. …
34
(
2013
)
3
,
pp. 389-406
Persistent link: https://www.econbiz.de/10009738937
Saved in:
3
Customer injustice and service employees' customer-oriented citizenship behavior : a social exchange perspective
Lavelle, James J.
;
Rupp, Deborah E.
;
Herda, David N.
; …
- In:
Journal of organizational behavior : OB ; the …
44
(
2023
)
3
,
pp. 421-440
Persistent link: https://www.econbiz.de/10014280134
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