Human capital risk permeates all other risks in a financial institution as was evidenced by the global financial crisis and subsequent events, but anecdotal evidence suggests this overriding risk was not well understood. The authors applied for and were successful in obtaining a grant from the...

Purpose – The purpose of this paper is to respond to the increasing pressure on financial markets to more systematically value the intangible assets in listed firms. Design/methodology/approach – Using qualitative research techniques on the trading floor of Merrill Lynch Investment Bank in...

Purpose – How can organisations and their key stakeholders, including the financial markets, benefit from the increased understanding of the role of intangibles in value creation in listed firms? One response is to challenge the finance industry to create innovative investment products based...