The evaluation of information technology (IT) is fraught with misconception and there is a lack of understanding ofappropriate IT evaluation methods and techniques. The benefits, costs and risks of IT need to be identified, managed, andcontrolled if businesses are to derive value from their...

The evaluation of information technology (IT) is fraught with misconception and there is a lack of understanding of appropriate IT evaluation methods and techniques. The benefits, costs and risks of IT need to be identified, managed, and controlled if businesses are to derive value from their...