Purpose – This paper aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia. Design/methodology/approach – A qualitative field study was undertaken, in which six Australian organizations of various sizes, all in various...

Purpose – This study aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia. Design/methodology/approach – The study uses a mixed methodology approach. The research was carried out in three stages: field study, pilot survey,...

Purpose – This paper aims to focus on the diffusion process of Knowledge management systems (KMSs). Specifically, to identify the sequence of stages of the process. Design/methodology/approach – The paper presents a six‐stage model of the KMS diffusion process. It then provides an...