Bilston, Faye; Sohal, Amrik S. - In: The Learning Organization 2 (1995) 3, pp. 4-8
crucial to achieving progress towards full TQM implementation. Describes how the eed to achieve a change in the attitudes of …Describes the changes that have taken place in the attitudes of the employees and the culture of a small Australian … company as it moves towards total quality management (TQM). The company, MFB Products Pty Ltd, is based in Melbourne, employs …