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The Pace of Change: A Case Study of the Development of a Total Quality Organization
Davis, Douglas; Fisher, Thomas J. - In: International Journal of Quality & Reliability Management 11 (1994) 8, pp. 5-18
In 1981 the management of a manufacturing plant in Sydney decided to introduce TQM through the implementation of the … procedures and the attitudes of employees. Personal interviews based on a standard questionnaire was the main method of data … collection used. The results support the notion that a top‐down approach to implementation can be effective and confirms that the …
Persistent link: https://www.econbiz.de/10014800953
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Difference between Perceived and Desired Leadership Styles
Savery, Lawson K. - In: Journal of Managerial Psychology 8 (1993) 6, pp. 28-32
Describes a study which was conducted within the state headquarters of a statutory body of the Australian Federal Government. It measured the level of perceived and desired autonomy people either received or wished for in decision making, level of job satisfaction and level of organizational...
Persistent link: https://www.econbiz.de/10014888340
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Who Should Decide? Key Areas for Participation
Soutar, Geoffrey N.; Savery, Lawson K. - In: Leadership & Organization Development Journal 12 (1991) 5, pp. 8-11
measuring the respondents′ preferred style of leadership. The results suggest that people do not think employees should …
Persistent link: https://www.econbiz.de/10014923443
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Lessons Learned from Enterprise Resource Planning (ERP) Implementations in an Australian Company
Chugh, Ritesh; Sharma, Subhash C.; Cabrera, Andrés - In: International Journal of Enterprise Information Systems … 13 (2017) 3, pp. 23-35
sites of the company that have already undergone proprietary ERP system implementation. Data was collected through … interviews of key participants who were involved in the implementation. Analysis of the interviews has resulted in comprehensive … and Management have been identified, to guide future ERP implementations and increase chances of success. …
Persistent link: https://www.econbiz.de/10012044497
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Lessons learned from enterprise resource planning (ERP) implementations in an Australian company
Chugh, Ritesh; Sharma, Subhash C.; Cabrera, Andrés - In: International journal of enterprise information systems … 13 (2017) 3, pp. 23-35
Persistent link: https://www.econbiz.de/10011735269
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PERCEIVED AND PREFERRED STYLES OF LEADERSHIP: INFLUENCES ON EMPLOYEE JOB SATISFACTION
Savery, Lawson K. - In: Journal of Managerial Psychology 6 (1991) 1, pp. 28-32
The study was conducted in the headquarters of a mining company in Perth, Western Australia. The findings suggest that the dissonance factor (perceived leadership style received versus preferred style) was higher for women than for men. Women, in fact, desired a more democratic style of...
Persistent link: https://www.econbiz.de/10014888298
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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Learning about quality: a small business perspective
Bilston, Faye; Sohal, Amrik S. - In: The Learning Organization 2 (1995) 3, pp. 4-8
crucial to achieving progress towards full TQM implementation. Describes how the eed to achieve a change in the attitudes of …Describes the changes that have taken place in the attitudes of the employees and the culture of a small Australian … company as it moves towards total quality management (TQM). The company, MFB Products Pty Ltd, is based in Melbourne, employs …
Persistent link: https://www.econbiz.de/10015030482
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Adoption of the concept of a balanced scorecard within NSW health : an exploration of staff attitudes
Dyball, Maria Cadiz; Cummings, Lorne; Yu, Hua - In: Financial accountability & management : in governments, … 27 (2011) 3, pp. 335-361
Persistent link: https://www.econbiz.de/10009261050
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Adoption of the Concept of a Balanced Scorecard within Nsw Health : An Exploration of Staff Attitudes
Dyball, Maria Cadiz; Cummings, Lorne; Ya, Hua - 2012
This paper reports on staff attitudes towards the adoption of a Balanced Scorecard (BSC) concept in the New South Wales Department of Health in Australia. Survey results reveal that staff's perceived usefulness (at the individual level) and perceived ease of use (PEU) have a significant...
Persistent link: https://www.econbiz.de/10014180312