In response to issues arising from municipal led regulatory enforcement, governments in Australia have reformed their regimes of building regulation and control since the 1990s. Private certifiers have been introduced as an addition to local government building control. Based on a series of...

Product-harm crises can seriously imperil a brand's performance. Consumers tend to weigh negative publicity heavily in product judgments, customer preferences may shift towards competing products during the recall period, and competitors often increase their advertising spending in the wake of a...