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Complaints-handling processes and organisational benefits : an ISO 10002-based investigation

Ang, Lawrence; Buttle, Francis A. - In: Journal of marketing management : MM 28 (2012) 9/10, pp. 1021-1042

Persistent link: https://www.econbiz.de/10009615238

Financial deregulation and macroeconomic adjustment : the case of Australia

Harvie, Charles; Lee, Boon-chye - 1996

Persistent link: https://www.econbiz.de/10000954471

Innovation in small and medium-sized enterprises : a study of business in New South Wales Australia

Olsen, Jane; Lee, Boon-chye; Hodgkinson, Ann - In: Small and medium sized enterprises in East Asia : …, (pp. 232-271). 2008

Persistent link: https://www.econbiz.de/10003675872

Innovation in small and medium-sized enterprises : a study of businesses in New South Wales, Australia

Olsen, Jane (contributor); Lee, Boon-chye (contributor); … - 2006

Persistent link: https://www.econbiz.de/10003294901

SMEs in East Asia in the aftermath of the Asian financial crisis : SMEs in a Global Economy Conference, 16 - 17 June 2000, Wollongong, Australia ; proceedings

Harvie, Charles (contributor); Lee, Boon-chye (contributor) - 2000

Persistent link: https://www.econbiz.de/10013539719

Small and medium sized enterprises in East Asia : sectoral and regional dimensions

Harvie, Charles (ed.); Lee, Boon-Chye (ed.) - 2008

This fourth volume in the Studies of Small and Medium Sized Enterprises in East Asia series focuses on regional and sectoral dimensions in a number of regional economies and economic sectors. The contributors place special emphasis on the importance of SME networking and clustering initiatives...

Persistent link: https://www.econbiz.de/10014473771

The role of SMEs in national economies in East Asia

Harvie, Charles (ed.); Lee, Boon-chye (contributor) - 2002

Machine generated contents note: 1 East Asian SMEs: Contemporary Issues and Developments - An Overview -- Charles Harvie and Boon-Chye Lee -- 2 Profile of SMEs and SME Issues in East Asia -- Chris Hall -- 3 China's SMEs: Their Evolution and Future Prospects in an Evolving Market Economy --...

Persistent link: https://www.econbiz.de/10013436599

Small and medium sized enterprises in East Asia : sectoral and regional dimensions

Harvie, Charles (ed.); Lee, Boon-chye (contributor) - 2008

Persistent link: https://www.econbiz.de/10013436897