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~subject:"Australien"
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Australien
Service quality
47
Dienstleistungsqualität
44
Relationship marketing
42
Beziehungsmarketing
39
Consumer behaviour
39
Konsumentenverhalten
35
Customer satisfaction
34
Kundenzufriedenheit
30
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Beschwerdemanagement
12
Complaint management
12
Australia
10
Health care
10
Services
10
Thailand
10
Customer value
9
Professional services
9
Satisfaction
9
Betriebliche Wertschöpfung
8
Customer experience
8
Dienstleistung
8
Gesundheitsversorgung
8
Kundenwert
8
Services marketing
8
USA
8
United States
8
Value creation
8
Customer integration
7
Kundenintegration
7
SME
7
Confidence
6
Dienstleistungsmarketing
6
Emotion
6
Gesundheitswesen
6
Health care system
6
KMU
6
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8
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English
8
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McColl-Kennedy, Janet R.
4
Patterson, Paul G.
4
Soutar, Geoffrey N.
2
Brodie, Roderick J.
1
Butcher, Ken
1
Dawes, Philip L.
1
Harris, Jennifer
1
Pauwels, Pieter
1
Ruyter, Ko de
1
Salunke, Sandeep
1
Scott, Jane
1
Sparks, Beverley
1
Sweeney, Jillian C.
1
Uncles, Mark D.
1
Wang, Cheng
1
Weerawardena, Jay
1
Wetzels, Martin
1
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Journal of service management
2
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Australian journal of management
1
International journal of hospitality management
1
Journal of business research : JBR
1
New challenges to international marketing
1
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ECONIS (ZBW)
8
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1
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
2
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
Saved in:
3
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
4
Research performance of Australian and New Zealand marketing academics : achieving rigor and relevance: editorial
Brodie, Roderick J.
;
Soutar, Geoffrey N.
; …
- In:
Australasian marketing journal : AMJ ; official journal …
30
(
2022
)
4
,
pp. 273-277
Persistent link: https://www.econbiz.de/10013435314
Saved in:
5
The propensity to continue internationalization : a study of entrepreneurial decision-making in Australian service firms
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
- In:
New challenges to international marketing
,
(pp. 11-36)
.
2009
Persistent link: https://www.econbiz.de/10003850168
Saved in:
6
How the local competition defeated a global brand : the case of Starbucks
Patterson, Paul G.
;
Scott, Jane
;
Uncles, Mark D.
- In:
Australasian marketing journal
18
(
2010
)
1
,
pp. 41-47
Persistent link: https://www.econbiz.de/10003940462
Saved in:
7
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
8
An empirical study of product management in Australia
Dawes, Philip L.
- In:
Australian journal of management
12
(
1987
)
2
,
pp. 237-261
Persistent link: https://www.econbiz.de/10001122587
Saved in:
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