Capkun, Vedran; Messner, Martin; Rissbacher, Clemens - In: International Journal of Operations & Production Management 32 (2012) 4, pp. 468-495
Purpose – The purpose of this paper is to examine the link between service specialization and operational performance in hospitals. Existing literature has mostly been concerned with the performance effects of operational focus, which can be seen as an extreme form of specialization. It is not...