Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence...

This paper explores the quality challenges which need to be addressed through further research by the European academic research community in the twenty‐first century. They are also some of the issues which organisations aspiring to be “world class” need to address. The issues are examined...