It is widely asserted that a high proportion of change initiatives fail (e.g. Kotter, 1996; Author/s to be provided, 2000). Furthermore the success of initiatives involving cultural change is significantly lower (Smith, 2003). However, there is some debate around whether or not change can only be...

The Labour Force Survey estimates that there are now well over a million women managers and administrators in Great Britain, accounting for over 11 per cent of all employed women[1]. This same survey reveals that 83 per cent of these women managers work within the service sector. Much of the...

The voluntary and not-for-profit sector accounts for an important and growing proportion of employment in the UK though it remains highly under-researched Rates of pay are often relatively low, necessitating forms of human resource management that emphasise non-financial means of eliciting...

This thesis is concerned with the job satisfaction, motivation and performance of salespeople. Within this conceptual domain, the study examines the relationship between job-related expectations and the process of their fulfilment / nonfulfilment, in an attempt to account for differences in...

Direct patient care requires knowledge sharing between clinical professionals. However, clinicians have often been suspicious of managers' motives, this lack of trust often resulting in reluctance to share knowledge for managerial purposes. Trust is one component of the psychological contract -...