Goel, Kanika; Bandara, Wasana; Gable, Guy - In: Schmalenbach Journal of Business Research (SBUR) 75 (2023) 2, pp. 195-237
"Business Process Standardization" (BPS) is a practice intended to achieve consistency across underlying organizational processes, in support of service-delivery excellence and optimization of costs and benefits. Given the growing importance of BPS, there is need in both research and practice...
