Kock, Nerev F.; McQueen, Robert J.; Baker, Megan - In: International Journal of Public Sector Management 9 (1996) 4, pp. 42-50
Recent surveys show that process‐reengineering (BPR) has had widespread adoption in western countries. This has been motivated by case studies where drastic improvements in quality, productivity, cost reduction and competitiveness have been reported. The rate of failure in re‐engineering...