Agostino, Deborah; Arnaboldi, Michela - In: International Journal of Productivity and Performance … 60 (2011) 2, pp. 99-114
Purpose – This paper has the aim of understanding how the reasons behind the adoption of the balanced scorecard (BSC) and the approaches undertaken during the entire change process influence the outcome, both in terms of BSC structure and use. Design/methodology/approach – The research...