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Beschäftigungsperspektiven im Finanzsektor
Gerke, Wolfgang (contributor) - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001599506
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
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Sales-orientation and customer-orientation on performance of direct sales executives of Fidelity Bank, Ghana
Adusei, Charles; Tweneboah-Koduah, Isaac; Agyapong, … - In: International journal of finance & banking studies : JJFBS 9 (2020) 4, pp. 70-86
Persistent link: https://www.econbiz.de/10012588153
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Omnichannel banking economy
Vasiliev, Sergey A.; Serov, Eugene R. - In: Risks : open access journal 7 (2019) 4/115, pp. 1-11
In modern market conditions, customers who purchase banking products require a high level of service. In particular, they require continuous real-time service with the ability to instantly "switch" between service channels. The article analyzed the economic component of the omnichannel sales...
Persistent link: https://www.econbiz.de/10012127767
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Cross-selling and up-selling in a bank
Kwiatkowska, Julia - In: Copernican Journal of Finance & Accounting : CJF&A 7 (2018) 4, pp. 59-70
Persistent link: https://www.econbiz.de/10012211875
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On the importance of prior relationships in bank loans to retail customers
Puri, Manju; Rocholl, Jörg; Steffen, Sascha - 2011
, comprehensive dataset of over one million loans by savings banks in Germany. We find that loans of retail customers, who have a …
Persistent link: https://www.econbiz.de/10009380932
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CRM applications: case studies from Greece
Blery, Evangelia K.; Michalakopoulos, Michalis G. - In: Transformations in business & economics : scholarly papers 4 (2005) 2, pp. 125-140
Persistent link: https://www.econbiz.de/10003272931
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On the Importance of Prior Relationships in Bank Loans to Retail Customers
Puri, Manju - 2011
, comprehensive dataset of over one million loans by savings banks in Germany. We find that loans of retail customers, who have a …
Persistent link: https://www.econbiz.de/10013119139
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Proximity marketing in banking : lessons from retail and entertainment industries
Margulis, Anna; Levesque, Nataly; Boeck, Harold - In: International journal of technology marketing : IJTMkt 13 (2019) 3/4, pp. 401-427
Persistent link: https://www.econbiz.de/10012209492