This Working Paper gives insights into the concepts of productivity and efficiency. Both concepts are popular measures for evaluating productive units, either on macro or micro level. This paper provides clear definitions for both concepts and outlines key areas of interest in this context, such...

Research Purpose: This study identifies and discusses the critical success factors that related to the KM effectiveness within banks, which in turn influence on financial and non-financial performance of the bank. Based on existing frameworks and models, this study outlines the six most...

We study the determinants of value creation in the cross section of U.S. commercial banks. We develop novel measures of individual bank's productivities at collecting deposits and making loans. We relate these measures to bank market values and find that variation in deposit productivity...