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Bank
Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Hospitality industry
3
Self-report
3
Turkey
3
Türkei
3
service failure
3
Ability-based
2
Bias
2
Customer service
2
Emotion
2
Hospital
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Managerial abilities
2
Personalmanagement
2
Problem-solving ability
2
Self-efficacy
2
Self-perception
2
Tourism research
2
Tourismusforschung
2
emotion recognition
2
service recovery
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Kaya, Nihat
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Koc, Erdogan
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Topcu, Demet
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The international journal of human resource management
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An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat
;
Koc, Erdogan
;
Topcu, Demet
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 2031-2051
Persistent link: https://www.econbiz.de/10008736244
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