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Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel; Osarenkhoe, Aihie - In: Business process management journal 18 (2012) 1, pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
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Using the analytical hierarchy process framework to study bank selection criteria of students in Institute of Professional Study in Ghana
Okoe, Abednego Feehi; Osarenkhoe, Aihie; Hinson, Robert - In: Journal of management and strategy : JMS 4 (2013) 3, pp. 27-38
Persistent link: https://www.econbiz.de/10010228795
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Partial or total integration in a cross-border merger? : building a Nordic bank culture
Hyder, Akmal S.; Osarenkhoe, Aihie - In: Thunderbird international business review 60 (2018) 4, pp. 477-488
Persistent link: https://www.econbiz.de/10011952308