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An integrated framework to imp...
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Bank
Quality management
7
Dienstleistungsqualität
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Qualitätsmanagement
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Service quality
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AHP approach
5
AHP-Verfahren
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Greece
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Griechenland
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Industrie
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Lieferkette
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OR in service industries
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Quality Function Deployment
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Quality function deployment
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Theory
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AHP
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Alcohol consumption
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Georgiou, Andreas C.
3
Andronikidis, Andreas
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Gotzamani, Katerina D.
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Andronikidis, Andreas I.
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Gotzamani, Katerina
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Kamvysi, Konstantina
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Business process management journal
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The TQM journal : the international review of organizational improvement
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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An integrated framework to improve quality and competitive positioning within the financial services context
Paltayian, George N.
;
Georgiou, Andreas C.
;
Gotzamani, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 527-547
Persistent link: https://www.econbiz.de/10009668467
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2
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
3
Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina
;
Gotzamani, Katerina
;
Georgiou, …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
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