Branchless banking agent business is growing in many developing countries. Agents are an extension of financial services providers to serve the last mile customers. We adopted the framework of satisfaction theory to analyze the satisfaction and business continuity of branchless banking agents....

This study examined the impact of fintech/digital financial services on bank performance by tiers in the period before and after interest rate controls in Kenya using both primary and secondary data. The findings from the secondary data show that digital financial services positively and...