Tien Phat Pham; Popesko, Boris; Sinh Duc Hoang; Tri Ba Tran - In: Comparative economic research : Central and Eastern Europe 26 (2023) 1, pp. 171-186
, we investigate the impact of mobile banking application (MBA) ratings on bank service income. The quarterly data from the … impact of MBA ratings on bank service income. We additionally explore the MBA quality of a large bank that does not meet … customer expectations and how the interaction between MBA ratings and leverage harms bank service income. Finally, users …