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Disconnected amid the networks and chains : employee detachment from company and union after offshoring
McCann, Leo - In: BJIR : an international journal of employment relations 52 (2014) 2, pp. 237-260
Persistent link: https://www.econbiz.de/10010393918
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"If you are having a go at me, I am going to have a go at you" : the changing nature of social relationships of bank work under performance management
Laaser, Knut - In: Work, employment & society : a journal of the British … 30 (2016) 6, pp. 1000-1016
Persistent link: https://www.econbiz.de/10011694923
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Dialog-Center-Lösungen für Banken : Strategien und Praxis
Effert, Detlef (ed.); Wunder, Markus (ed.) - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003335948
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What is an award worth? : an econometric assessment of the impact of awards on employee performance
Neckermann, Susanne; Cueni, Reto; Frey, Bruno S. - 2009
us to estimate the impact of receiving an award on effort. The performance of winners proves to be significantly higher …
Persistent link: https://www.econbiz.de/10003850510
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What is an award worth econometric assessment impact awards employee performance
Neckermann, Susanne; Cueni, Reto; Frey, Bruno S. - 2010 - May 2010
Persistent link: https://www.econbiz.de/10003980638
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What is an award worth? : an econometric assessment of the impact of awards on employee performance
Neckermann, Susanne; Cueni, Reto; Frey, Bruno S. - 2009
Persistent link: https://www.econbiz.de/10003873787
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A strategic service quality framework using QFD
Dror, Shuki; Sukenik, Yafit - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1057-1070
Persistent link: https://www.econbiz.de/10009504059
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Awards at work
Neckermann, Susanne; Cueni, Reto; Frey, Bruno S. - 2012
center of a Fortune 500 financial services provider allow us to estimate the impact of awards on performance. Winning an … award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short …
Persistent link: https://www.econbiz.de/10009509767
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A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula; Doellgast, Virginia - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196
Persistent link: https://www.econbiz.de/10009427692