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~subject:"Bank employees"
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Bank employees
Consumer behaviour
37
Turkey
37
Marketing
32
Türkei
28
Entwicklungsländer
23
Internationales Marketing
21
Saudi Arabia
21
Konsumentenverhalten
18
USA
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Banking
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Developing countries
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International marketing
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13
Service quality
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Advertising
12
Customer satisfaction
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Marketing management
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Beziehungsmarketing
11
Kanada
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Marketingmanagement
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Relationship marketing
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Absatz
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United States
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Dienstleistungsqualität
9
Job satisfaction
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New Zealand
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Aufsatzsammlung
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Kundenzufriedenheit
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Market segmentation
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Saudi-Arabien
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Surveys
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Bankberufe
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Banks
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Customer orientation
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Finland
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Management
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Multinationales Unternehmen
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English
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Yavas, Ugur
7
Babakus, Emin
6
Ashill, Nicholas J.
2
Jha, Subhash
1
Karatepe, Osman M.
1
Sengupta, Aditi Sarkar
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Services marketing quarterly
3
The international journal of bank marketing : IJBM
2
Journal of financial services marketing : JFSM
1
The journal of services marketing
1
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ECONIS (ZBW)
7
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1
How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
Saved in:
2
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
3
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
4
Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur
;
Jha, Subhash
;
Babakus, Emin
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
Saved in:
5
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
6
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
7
Job demands, resources, burnout, and coping mechanism relationships
Yavas, Ugur
;
Babakus, Emin
- In:
Services marketing quarterly
32
(
2011
)
3
,
pp. 199-209
Persistent link: https://www.econbiz.de/10009273293
Saved in:
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