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The authors tested a modified SERVQUAL scale based on a survey of Pancretan Cooperative Bank's customers – in terms of a critical case study – in order to identify any differences in service quality satisfaction and its impact on the behavioral intentions of the bank's customers. Considering...
Persistent link: https://www.econbiz.de/10013013188
wake of the financial crisis of 2007/2008. We show that owner controlled banks had higher profits in the years before the … manager-controlled banks. The results are robust to controlling for a wide variety of bank specific, country specific … shareholders may not be socially optimal in banks. …
Persistent link: https://www.econbiz.de/10010299988
evidence on Swiss banks to assess both benefits and costs. The analysis yields two main conclusions. The long-run economic …
Persistent link: https://www.econbiz.de/10011390676
The current financial crisis has sparked intense debate about how weak banks should be resolved. Despite international …
Persistent link: https://www.econbiz.de/10010266061
This paper develops an analytical framework that can be used to anticipate problems in the banking system and enable supervisors to take mitigating actions at an early stage. This paper has two components. First, it develops an early warning indicator that is intended to capture a number of the...
Persistent link: https://www.econbiz.de/10011283443
After the collapse of Lehman Brothers, a rapid and far-reaching shrinkage of international banks’ assets with a focus …
Persistent link: https://www.econbiz.de/10011299079
This paper describes concepts and tools behind macroprudential monitoring, and the growing importance of macroprudential tools for assessing the stability of financial systems. This paper also employs a macroprudential approach in examining financial soundness and identifying its determinants....
Persistent link: https://www.econbiz.de/10010529694
This paper describes concepts and tools behind macroprudential monitoring and the growing importance of macroprudential tools for assessing the stability of financial systems. This paper also employs a macroprudential approach in examining financial soundness and identifying its determinants....
Persistent link: https://www.econbiz.de/10009768766
evidence on Swiss banks to assess both benefits and costs. The analysis yields two main conclusions. The long-run economic …
Persistent link: https://www.econbiz.de/10009717274
We test whether financial fluctuations affect firms' decisions, through their impact on banks' cost of funding. We …-2012 sovereign debt crisis. Using newly available data linking over 3,000, mostly privately-held, non-financial firms to their bank(s …), we find that increases in Italian banks' CDS spreads and decreases in their equity valuations lead younger and smaller …
Persistent link: https://www.econbiz.de/10010229932