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Testing a branch performance model in a New Zealand bank
Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel; Ashill, Nicholas J.; Shao, Jinyi; … - In: Marketing intelligence & planning 27 (2009) 1, pp. 103-126
Persistent link: https://www.econbiz.de/10009526387