Amin, Muslim; Isa, Zaidi; Fontaine, Rodrigue - In: International Journal of Bank Marketing 31 (2013) 2, pp. 79-97
Purpose – The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks. Design/methodology/approach – The study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer...