"Focusing on important opportunities that will provide value for the organization, this book provides direction and motivation for the improvement process. It provides a method for continuous review of the improvement process and encourages timeliness through its digital-setting and milestones....

Argues that winners of the Malcolm Baldrige National Quality Award, the Deming Prize, and the European Quality Award are held up as models of how organizations should be managed. Unfortunately, what may be good for them can be disastrous for your organization. Bases this report on one of the...