Purpose – This paper aims to analyze and benchmark the operating efficiency of resale shops run by a charity organization and to suggest strategies for improved operations. Design/methodology/approach – Data envelopment analysis (DEA) was used to compare the operations of nine resale shops...

Purpose – The purpose of this study is to benchmark the wireless mobile communication service providers in the USA for the relative efficiencies of assets and expenses in conjunction with revenues. In addition, the impact of merger activities on the efficiencies will be investigated....

Purpose – The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach – Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using...

Purpose – Selecting appropriate variables for analytical studies is critical for the validity of analysis. It is the same with data envelopment analysis (DEA) studies. In this study, for benchmarking using DEA, the paper seeks to suggest a novel framework based on return on assets (ROA), which...

Purpose There are elevated debates on the role of teacher unions on the effectiveness of education in the USA. The purpose of this paper is to examine if the unionization of education has an impact on the comparative performance of public education in the USA. Design/methodology/approach The...