Keebler, James S.; Plank, Richard E. - In: Benchmarking: An International Journal 16 (2009) 6, pp. 785-798
Purpose – The purpose of this paper is to describe the state of logistics performance measurement in corporations based in the USA. Design/methodology/approach – A triangulation approach is used, including, a Delphi study involving more than 100 practitioners, academics, and consultants...