The structure of the airport industry -- Airport economics and performance benchmarking -- The airport/airline relationship -- Airport operations -- Airport service quality and the passenger experience -- Provision of commercial facilities -- Airport competition and the role of marketing -- The...

Cover -- Title -- Copyright -- Contents -- List of figures -- List of tables -- List of case studies -- Preface -- Acknowledgements -- Abbreviations -- 1 Introduction -- 2 The structure of the airport industry -- 3 Airport economics and performance benchmarking -- 4 The airport-airline...

This paper uses cluster analysis to assess whether it might be a useful tool to select airport groups for comparative financial and economic performance studies. The research uses a sample of 73 airports, or airport operators, from all over the world. Nine key performance indicators (KPIs) are...

Purpose – To provide an overview of the current attitudes and practical experience of airport benchmarking. Design/methodology/approach – A range of benchmarking studies are critiqued. The paper considers the partial performance measures which are used from an economic, operational and...