The economy has undergone a profound structural transformation in the last two decades. The Information Technology (IT) revolution has expanded well beyond the cutting-edge high-tech sector redefining the rules of global competition. In general, a direct correlation between IT spending and...

The total quality index (TQI) proposed in this study is an information technology-supported benchmarking tool that helps managers assess a total quality management program by enabling the cost-effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process and...

Purpose - The overwhelming majority of scientists agree the earth's temperature has risen during the past century. Nature maintains a balance to keep the earth's average surface temperature at 59 degrees Fahrenheit. About 59 degrees is to earth what 98.6 degrees is to our body. Although, the...

The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by enabling the cost‐effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process...

Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in...