In investigating organizational performance or efficiency, two perennial problems confront us, namely, loss of information in aggregated data, and determining the influence of lower level variables when they are not explicitly identified in a performance model. It can be quite complicated to...

Demonstrates the application of data envelopment analysis (DEA) in examining the efficiency of bank branches relative to other branches. Shows that accounting variables can be complemented by non‐accounting variables controllable by management. The process of generating and interpreting...