Adebanjo, Dotun; Abbas, Ahmed; Mann, Robin - In: International Journal of Operations & Production Management 30 (2010) 11, pp. 1140-1169
Purpose – The purpose of this paper is to use survey data collected from 453 respondents, from over 40 countries, to determine the current levels of use of benchmarking as an improvement technique. It identifies where and how benchmarking is implemented within organisations and compares the...