Casadesús, Martí; Karapetrovic, Stanislav - In: International Journal of Quality & Reliability Management 22 (2005) 2, pp. 120-136
Purpose – To analyze the changes in the perceived benefits of ISO 9000 with the passage of time. Design … registered organizations report benefits to a lesser extent than their ISO 9001/2/3: 1994 registered counterparts across all … the perceived benefits of the ISO 9001/2/3: 1994 implementation have also decreased over time. Research limitations …