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Opportunistic customer complaining : causes, consequences, and managerial alternatives
Baker, Melissa A.; Magnini, Vincent P.; Perdue, Richard R. - In: International journal of hospitality management 31 (2012) 1, pp. 295-303
Persistent link: https://www.econbiz.de/10009406128
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The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.; Karande, Kiran - In: International journal of hospitality management 28 (2009) 4, pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
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Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42
Persistent link: https://www.econbiz.de/10009500644