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Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B. (contributor);  … - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10003377682
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The negative effects of failed service recoveries
Casado-Díaz, Ana B.; Nicolau-Gonzálbez, Juan L.; Más … - 2008
Persistent link: https://www.econbiz.de/10003826363
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Third-party complaints and firm performance : an application in Spanish banking
Casado, Ana Belén (contributor);  … - 2004 - [Elektronische Ressource], 1. ed
Persistent link: https://www.econbiz.de/10002181688