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Beschwerdemanagement
Taiwan
5
Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Service quality
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Consumer behaviour
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Inter-firm cooperation
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Multi-item production
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Scrap
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Unternehmenskooperation
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Airline
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Automobilzulieferindustrie
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Automotive supplier industry
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Betriebliches Informationssystem
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Beziehungsmarketing
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Brand image
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Business intelligence system
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Confidence
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Pai, Fan-Yun
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International journal of services and operations management
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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