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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Consumer behaviour
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Credit cards
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Australia
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Dienstleistungsqualität
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Customer satisfaction
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Emotion
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Value creation
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Gesundheitsversorgung
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Großbritannien
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Russell-Bennett, Rebekah
4
Ashkanasy, Neal M.
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Bougoure, Ursula Sigrid
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Fazal-e-Hasan, Syed
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Harris, Lloyd C.
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Keefe, Dominique A.
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Mortimer, Gary
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European journal of marketing : EJM
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
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2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
3
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
4
Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
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