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~subject:"Beschwerdemanagement"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Subject
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Beschwerdemanagement
Customer satisfaction
15,531
Kundenzufriedenheit
13,874
Service quality
6,576
Dienstleistungsqualität
6,387
Consumer behaviour
5,864
Konsumentenverhalten
5,701
Relationship marketing
5,694
Beziehungsmarketing
5,647
Bankgeschäft
5,073
Banking services
4,799
Bank
2,208
customer satisfaction
1,299
Satisfaction
1,117
Deutschland
1,089
Customer service
1,073
Germany
1,038
Job satisfaction
1,036
Arbeitszufriedenheit
1,035
Online retailing
1,026
Online-Handel
1,026
Kundenservice
1,015
Qualitätsmanagement
954
Quality management
928
India
924
Holiday behaviour
888
Urlaubsverhalten
888
Indien
880
Electronic Commerce
840
USA
832
E-commerce
822
Emotion
809
United States
797
Complaint management
787
Finanzdienstleistung
774
Financial services
770
Electronic Banking
762
Electronic banking
759
Vertrauen
758
Confidence
756
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Undetermined
401
Free
86
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Article
694
Book / Working Paper
91
Journal
2
Type of publication (narrower categories)
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Article in journal
667
Aufsatz in Zeitschrift
667
Aufsatz im Buch
25
Book section
25
Hochschulschrift
19
Graue Literatur
16
Non-commercial literature
16
Thesis
13
Arbeitspapier
12
Working Paper
12
Konferenzschrift
6
Collection of articles of several authors
5
Sammelwerk
5
Aufsatzsammlung
4
Case study
4
Fallstudie
4
Bibliografie enthalten
3
Bibliography included
3
Conference paper
3
Konferenzbeitrag
3
Lehrbuch
3
Textbook
3
Collection of articles written by one author
2
Conference proceedings
2
Sammlung
2
Guidebook
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
732
German
56
Author
All
Roschk, Holger
14
Grégoire, Yany
12
Mattila, Anna S.
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Sparks, Beverley
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Baker, Melissa A.
4
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hsu, Cathy H. C.
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Robertson, Nichola
4
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Institution
All
RWTH Aachen
2
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Dresden
1
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Published in...
All
Journal of business research : JBR
47
International journal of hospitality management
36
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
15
The service industries journal
15
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Journal of service theory and practice
9
Psychology & marketing
9
Journal of air transport management
8
Journal of service research
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Journal of consumer behaviour : an international research review
5
Journal of hospitality and tourism insights
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of global marketing
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
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Source
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ECONIS (ZBW)
787
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1
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787
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date (oldest first)
1
Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
2
Customer satisfaction antecedents within service recovery context : evidences from "Big 4" banks in China
Li-hua, Yang
- In:
Nankai business review international
3
(
2012
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10009665305
Saved in:
3
Determinants of customer recovery in retail banking : lessons from a German banking case study
Hübner, Felix
;
Herberger, Tim
;
Charifzadeh, Michel
- In:
Journal of financial services marketing
29
(
2024
)
3
,
pp. 655-682
Persistent link: https://www.econbiz.de/10015061253
Saved in:
4
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
5
A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh
;
Albadvi, Amir
;
Ghapanchi, Amir Hossein
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
Saved in:
6
Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer
;
Harison, Elad
- In:
Review of business information systems
17
(
2013
)
3
,
pp. 109-116
Persistent link: https://www.econbiz.de/10009792575
Saved in:
7
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
8
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
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