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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenzufriedenheit
4
Polychronicity
4
Service recovery performance
4
Arbeitszufriedenheit
3
Dienstleistungssektor
3
Job satisfaction
3
Service industry
3
Arbeitsleistung
2
Arbeitsverhalten
2
Beziehungsmarketing
2
Big event
2
Complaint management
2
Customer service
2
Festival
2
Frontline employees
2
Großveranstaltung
2
Holiday behaviour
2
Hotel management
2
Intrinsic motivation
2
Job performance
2
Kundenservice
2
Leistungsmotivation
2
Malaysia
2
Motivation
2
Relationship marketing
2
Role overload
2
Tourism
2
Tourism employees
2
Tourism industry
2
Tourismus
2
Tourismusberufe
2
Tourismuswirtschaft
2
Urlaubsverhalten
2
Work behaviour
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English
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Daskin, Mustafa
2
Azilah Kasim
1
Yilmaz, Ozgur Devrim
1
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International journal of management practice : IJMP
1
International journal of services and operations management
1
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ECONIS (ZBW)
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Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
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2
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
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