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~subject:"Beschwerdemanagement"
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Subject
All
Beschwerdemanagement
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,492
Dienstleistungsqualität
6,301
Consumer behaviour
6,255
Konsumentenverhalten
6,084
Relationship marketing
5,853
Beziehungsmarketing
5,800
Zahlungsverkehr
4,123
Payment system
4,016
customer satisfaction
1,295
Satisfaction
1,193
Online-Handel
1,062
Online retailing
1,059
Customer service
1,056
Job satisfaction
1,032
Arbeitszufriedenheit
1,030
Kundenservice
999
USA
939
Qualitätsmanagement
934
Electronic Commerce
917
United States
911
Quality management
908
Theorie
899
Theory
899
E-commerce
894
Urlaubsverhalten
894
Holiday behaviour
893
Einzelhandel
854
Retail trade
848
Loyalty
834
Emotion
830
Deutschland
800
Complaint management
784
Vertrauen
783
Confidence
782
Bank
766
Germany
759
Brand image
733
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Online availability
All
Undetermined
399
Free
87
Type of publication
All
Article
692
Book / Working Paper
92
Journal
2
Type of publication (narrower categories)
All
Article in journal
665
Aufsatz in Zeitschrift
665
Aufsatz im Buch
25
Book section
25
Hochschulschrift
19
Graue Literatur
16
Non-commercial literature
16
Arbeitspapier
13
Thesis
13
Working Paper
13
Konferenzschrift
6
Aufsatzsammlung
5
Collection of articles of several authors
5
Sammelwerk
5
Case study
4
Fallstudie
4
Bibliografie enthalten
3
Bibliography included
3
Conference paper
3
Konferenzbeitrag
3
Lehrbuch
3
Textbook
3
Collection of articles written by one author
2
Conference proceedings
2
Sammlung
2
Guidebook
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
All
English
731
German
56
Author
All
Roschk, Holger
14
Mattila, Anna S.
13
Grégoire, Yany
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Sparks, Beverley
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Baker, Melissa A.
4
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hsu, Cathy H. C.
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Ro, Heejung
4
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Institution
All
RWTH Aachen
2
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Dresden
1
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Published in...
All
Journal of business research : JBR
47
International journal of hospitality management
33
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
15
The service industries journal
15
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Journal of service theory and practice
9
Psychology & marketing
9
Services marketing quarterly
9
Journal of air transport management
8
Journal of service research
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Journal of consumer behaviour : an international research review
5
SpringerLink / Bücher
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
International journal of business and economics
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of global marketing
4
Journal of hospitality and tourism insights
4
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Source
All
ECONIS (ZBW)
786
Showing
1
-
10
of
786
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articles prioritized
date (newest first)
date (oldest first)
1
The effect of justice in the history of
loyalty
: a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
2
The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
3
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
4
Exploring relationship among customer dissatisfaction, complaints, and
loyalty
in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
5
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
6
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
7
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
8
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
9
Is differential treatment in response to service failures effective? : the roles of comparison,
loyalty
, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
10
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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