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~subject:"Betriebliche Kennzahl"
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Betriebliche Kennzahl
Customer value
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Kundenwert
4
Customer satisfaction
3
Market orientation
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Beziehungsmarketing
2
Dienstleistungsqualität
2
Dynamic capabilities
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Messung
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Relationship marketing
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Strategic management
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Strategisches Management
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market orientation
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profitability
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structural equation models
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1993-2000
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Arbeitsethik
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Arbeitszufriedenheit
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Board of directors
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Capabilities
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Corporate Governance
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Customer Value
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Customer relationship management
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Customer service management
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Customer services quality
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Carrión, Gabriel Cepeda
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Journal of business research : JBR
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Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
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